Terms of sale

Terms of sale

Merchant: WORKPRO jdoo
Radnička cesta 80, Zagreb 10000
Activity: 1413, Manufacture of other outerwear
OIB: HR14189056866 / MB:05690153

Web shop uni-forma.hr is intended primarily B2B customers (legal and natural persons with registered activity).

Customers outside the territory of the Republic of Croatia, in case they have a valid EU tax number (VAT ID), can order goods tax-free, provided that the goods are shipped abroad from our side. In the case of personal collection of the goods, the applicable VAT will be charged.

Prices

All prices represent wholesale prices and are expressed in euros (€) and do not include VAT and are valid for all payment methods at the time of purchase. The wholesale prices shown are valid at the time the order is received. VAT is added to the shopping cart when placing an order.

The prices do not include possible finishing (machine embroidery/stitching or printing) on the products.

Promotional offers

They are valid only at the time of order and may change without notice.

Payment

The customer can pay for the ordered products and services in one of the following ways: Credit and/or debit cards: Maestro, MasterCard, Visa and Diners. By direct bank transaction. Pay directly to our bank account. Use the order identification number as the reference number. Your order will be shipped when the funds are visible in our account.

Delivery and delivery time

We deliver products from our web shop on the territory of the Republic of Croatia and EU countries  through GLS courier delivery services, which enable the fastest "door-to-door" delivery of the shipment. All orders received on a working day (Monday - Friday) will be processed immediately, and the shipment will be delivered within 5-10 working days. For orders received on Saturdays, Sundays and national holidays, the shipment will be collected on the first following working day, and the shipment will be delivered no later than 5-10 days after collection.

Shipping costs

Although there is no minimum purchase amount, for all orders under €150.00 + VAT we charge a handling fee of €20.00 + VAT. The cost of delivering packages via GLS is €5.

Free delivery above €150.

Warranty and return

Upon receipt of the goods by the delivery service, please inspect and count them immediately. In the event that the transport packaging is damaged, carefully inspect the contents of the shipment, and in the event of damage to the goods, please contact us immediately. The complaint must be reported to the delivery service on the same day.

We can only accept complaints about the quantities received on the day of delivery.

Personalized products made to order, as well as products with finishing touches, cannot be returned!

NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT

Pursuant to Art. 10, paragraph 3 of the Act on Consumer Protection ("Narodne novine, no. 41/14, 110/15, 14/19.) we inform consumers that they can file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing and they will be confirmed in writing without delay as to the receipt of that objection. Objections can also be submitted in writing to the address: WORKPRO jdoo Radnička cesta 80, Zagreb 10000 or by e-mail to the address: info@uni-forma.hr  We will deliver a written response to a received complaint no later than within 15 (fifteen) days from the date of receipt of the written complaint, so please provide us with your contact address for the delivery of the response in your complaint. 

Contract duration The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the trader and the payment made by the consumer, in the event that it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement. CONDITIONS, DEADLINE AND PROCEDURE FOR EXERCISE THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT  You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail. Download the form for unilateral termination of the contract HERE

 We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT

1. Calculation of the deadline for unilateral termination of the contract You can unilaterally terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number, telefax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is located at the bottom of the page. The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

2. Refund of the paid amount 

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us, and at the latest 14 days from the day of receiving the product. If the order was paid through a transaction account, we will transfer the money to the account, if it was paid by card, the bank will transfer the money to the customer's account.

3. Return of goods

4. Costs of returning goods
You must bear the direct costs of returning the goods yourself.

5. Consumer responsibility for the reduction of the value of the goods
You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:

1. the service contract was fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled

2. the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract

3. the subject of the contract is goods that are made according to the consumer's specifications or that are clearly customized

to the consumer
4. the subject of the contract is easily perishable goods or goods that quickly expire

5. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery

6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery

7. the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's control

8. the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some goods other than those that are necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

9. the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery

10. subject of the contract delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications

11. contract concluded at a public auction

12. the subject of the contract is the provision of accommodation services that are not intended for residence, the provision of goods transportation services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period

13. the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.

Consumer responsibility for the reduction of the value of the goods
In the case of using the right to unilaterally terminate the contract, the consumer/buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

Liability for material product defects

Pursuant to the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19), the provisions of the Obligatory Relationships Act (Official Gazette 35/05, 41 /08, 125/11, 78/15) on liability for material defects.

The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As the seller, we are responsible for the material defects of the item that it had at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.

We are not responsible for the material defect of the sold item that becomes apparent after two years have passed since the sale of the item.

Out-of-court settlement of consumer disputes:

In case of a dispute between a consumer and a trader, the consumer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers. The proceedings before the courts of honor referred to in paragraph 1 of this article are conducted in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives .

 Conciliation before the conciliation centers referred to in paragraph 1 of this article is conducted in accordance with the provisions of the Law on Conciliation, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this article. The Croatian Chamber of Commerce and the Croatian Chamber of Crafts will, with the consent of the minister responsible for consumer protection, make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Crafts. 

Online dispute resolution: According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases can be resolved throughout the EU through the ODR platform for online resolution of consumer disputes. The customer can access the online consumer dispute resolution platform via the link: 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR

This means that a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.) you can file your complaint in a faster and simpler way at the link above, and the complaint can be filed in any of the 23 official languages of the EU.